From Inbox to Action: Automating Work Order Routing with AI

If you’re managing work orders from an email inbox, you’re likely drowning in repetitive tasks. Manually reading, assigning, following up—it’s time-consuming and error-prone. AI can take over this burden and turn your inbox into an action engine.

With Terminus, when a tenant submits a maintenance request, it doesn’t wait in your inbox. AI reads the request, determines the category (e.g., plumbing, HVAC), checks urgency, and assigns it to the most appropriate tech or vendor—often before you even see it.

The system can be configured with rules (e.g., “if leak, route to Joe; if after-hours, escalate to 24/7 vendor”) and learns from past behavior to continuously improve.

The result? Faster response times, fewer errors, and a dramatically reduced admin load for managers. It’s one of the most immediate wins AI can deliver in commercial property operations.